Order Cancellation

You may cancel your order at any time before it is shipped. To cancel an order, please contact us within 12 hours of placing your order. Once the packaging and shipping process has begun, cancellations are no longer possible.

Refunds

We offer a 100% money-back guarantee for products that are defective or damaged during shipping. If you receive a defective or damaged product, please contact us, and we will provide a return address and arrange for a replacement or refund based on your preference.

If you are dissatisfied with your order for any other reason, please reach out to our support team. We are committed to resolving any issues and ensuring your satisfaction.

Please note that customers are responsible for return shipping costs.

Refunds will not be issued if:

• Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).

You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. To request a refund, please send a message through our Contact Us page.

Thank you for shopping with Zubi Saddat!